Your Questions, Answered
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We offer a mix of free and paid support built specifically for independent pub owners, operators, and landlords. That includes our free Pub Health Check, a thirty-question diagnostic that shows you exactly where your pub is strong and where it needs attention, our practical marketing content across Facebook and Substack, our book The Pub That Lasts, and our paid membership, which gives you ongoing access to done-for-you tools like content templates, seasonal playbooks, and revenue frameworks, all built by someone who has actually run a pub, not an agency guessing at one.
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We’ve actually run and owned pubs. Fifteen years across the big pub companies, the small independents, and our own pub and restaurant means we know what it’s like to be short-staffed on a Friday and still need the till to ring on Saturday. Most marketing support for this trade comes from agencies who charge hundreds a month for generic, AI-written content that could belong to any business on any high street. We do the opposite: honest, practical, industry-authentic support built specifically for pubs, at a fraction of the cost.
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Getting started is simple. Take our free Pub Health Check to see exactly where your pub stands right now, follow along on Facebook and Substack for practical, no-nonsense marketing tips, or jump straight into membership if you want full access to our tools and templates from day one. However you begin, you’ll be working with someone who has stood behind the bar, not a marketing team guessing from the outside.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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Plenty of what we offer is free, including the Pub Health Check and our regular content on Facebook and Substack. For those who want ongoing, hands-on support, membership is £29 a month, giving you full access to our tools, templates, and playbooks, without the hundreds you’d pay an agency for the same generic content.
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It’s straightforward and it’s honest. There’s no jargon, no upsell, no pretending your pub needs something it doesn’t. You’ll get direct, practical advice from someone who has actually stood behind the bar, and support that fits into a trade where you’re already stretched thin, not another thing added to your plate. Members tell us it feels less like hiring a marketing team and more like having a mate in the trade who knows what he’s talking about.
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Everything arrives direct to your inbox every single month, no apps to download, no separate account to remember, no dashboard to log into. We deliver through an established platform so your access, billing and content are all managed in one secure place. We use the technology so you don’t have to think about the technology. Cancelling is always simple and entirely in your control too, no phone call, no awkward conversation, just a couple of clicks whenever you decide to stop.
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A complete pack built around whatever the trade is actually facing that month, a seasonal playbook, a practical framework, working tools and trackers, an honest audit or review, thirty ready to use Facebook post templates, and a small AI prompt library for admin tasks.
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No. Membership runs month to month, and you can leave at any time with no penalty and no awkward conversation required.
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Cancel any time, no questions asked. There is no minimum term, so trying a single month carries no real risk.
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Yes. The membership is built around the trading calendar every pub faces, wet-led, food-led, community, tenanted or freehold, and the thinking applies regardless of your specific setup. You take what’s useful for your pub and leave what isn’t.
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Yes. Everything is built to be simple and straightforward, plain language throughout, no advanced software needed, just Word documents, PDFs and basic Excel spreadsheets you can open on any device.
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There’s no obligation to use every single piece. Most operators pick the two or three things most relevant to their pub that month. Even using one tool properly is enough to make the membership worthwhile.
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Yes. Payments are handled entirely through Substack’s own secure payment system, we never see or store your card details directly.
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We’d genuinely love to hear it. Reply to any email or message us directly, several of the tools already in the membership came from exactly this kind of feedback.